FAQ

Stock at Pro4Paws

All products in the webshop are in stock at Pro4Paws.

Shipping packages

We ship packages within 1 to 2 business days, using Bpost as our standard shipping method. 

Not the right size? Not exactly what you expected?

No problem. All purchased items can be returned within 14 days, at your own expense. This can be done to the following address (which you will also find on the invoice)

=> Pro4Paws, Olenseweg 77, 2440 Geel, Belgium

The amount of the purchased products will be refunded as soon as the products have arrived here (in good condition). 

What do we expect you to include in the returned package?

The product, packaged and correctly closed with the Velcro fasteners so that the material is not damaged by loose hooks.

The delivery note so that we have your details correct.

What should you not send?

The Pro4Paws brochure (perhaps you can help someone else with it)

Any discount coupons

Invoice; the credit note will be sent to your email address

Price of a Custom Dog Wheelchair

It is very difficult to determine a price without having seen your dog first. However, the price of a custom rear-wheel dog wheelchair ranges from €1,200 to €1,700. The price of a front-wheel dog wheelchair ranges from €1,500 to €1,900.

If you bring your dog in, we can give you a rough estimate of the price. After taking the measurements, you’ll receive the exact price in a quote.

This quote is compiled using all relevant data: materials for the custom wheelchair, shipping of parts from the U.S., import duties, current exchange rate... Because the international political situation is currently unstable, it’s difficult to estimate these costs in advance.

However, the quote is the price that will ultimately be charged if you approve it within fourteen days of the measurement. 

The cost for a measurement is €40.

The price of a dog wheelchair depends on

Your dog

• Weight
• Height at the withers
• Age (we must take the dog’s growth into account)
• Activity level

Condition

• Medical condition for which the dog wheelchair is used
• Medical condition that is improving
• Post-surgery/pre-surgery
• Medical condition that remains stable
• Medical condition that is worsening (consider, for example, degenerative myelopathy, where we ensure the wheelchair can adapt as the condition changes)

Construction of the dog wheelchair

• Standard axle or variable axle on rear wheels
• Front wheels
• Rear and/or front wheels used (terrain for which the wheelchair is intended)

If the aid can be taken during the appointment, the payment will be made at that time, this can be done with Bancontact.

If it is a tool that has to be manufactured, a quotation is drawn up. As soon as you agree with this quote, an invoice will be sent for half of the amount. As soon as this invoice has been paid, the aid goes into production and/or the parts are ordered.

The final settlement is then made when the medical aid is delivered, this can be done with Bancontact.

You can schedule an appointment via the website within a week.

Do you have an emergency? Be sure to contact me on +32 494 177 668. If you leave a message/voicemail, I will call you back as soon as possible.

Depends on the type of tool:

• For confection, it can be measured, fitted and purchased during the first appointment
• Rent Wheelchair: if there is a correct model in stock, it can be measured, fitted and rented during the first appointment.
• Customized wheelchairs: delivery of parts takes about 4 to 5 weeks, after that an appointment is scheduled
• Tailor-made brace: first pass after one week, delivery after two weeks

If this schedule deviates (due to holidays, delivery of parts) this will be communicated during the first consultation.

A rental wheelchair can be measured by you, view the page of the rental wheelchairs.

A ready-made SOFT brace can also be measured by you using a tape measure.

The custom braces and wheelchairs cannot be measured by yourself, so please contact us on +32 494 177 668.

For prefab aids we have the sizes of your dog in our system, so you can easily order these by sending an email.

For custom tools, we always first make a plaster cast, this plaster cast is corrected and we keep these corrected plaster for one year. So if you order a second aid within the year, no new measurements need to be made. And you can just request a second one by mail.

We have measured the sizes for wheelchairs and we keep them in our system, so you can easily order an extra dog wheelchair by sending an email.

A front-wheel cart for dogs must always be custom-made due to the unique anatomy, biomechanics, and balance point of each dog. After all, dogs have different body shapes, lengths, and heights, which means that a universal solution for a front-wheel wheelchair is not possible.

A rear-wheel wheelchair will follow, and minor ‘errors’ will be compensated for by your dog. But a front-wheel cart must be precisely aligned. We take the dog's physique, movement, and balance point into account as much as possible. 

Physique

Every dog has a unique physique. Even within the same breed, there are many variations. The variations in chest size, back length, leg length, and overall body size that we have to take into account are very large. A custom-made wheelchair ensures that support is provided in exactly the right place, which is essential for the dog's comfort and mobility.

Movement

Every dog's movement is different, which affects how the dog moves and how forces are distributed across the body. A custom-made wheelchair takes into account the specific way a dog moves, so that the wheelchair can support natural movements without causing additional strain on the joints and muscles.

Center of gravity

A dog's center of gravity plays a crucial role in the design of a front wheel cart. The center of balance varies depending on the dog's physique. A well-designed front wheel cart must be aligned in such a way that the center of balance is supported. Sniffing on the ground must remain possible as far as possible without the dog tipping over.