FAQ
Webshop orders, returning orders
Stock at Pro4Paws
All products in the webshop are in stock at Pro4Paws.
Shipping packages
We ship packages within 1 to 2 business days, using Bpost as our standard shipping method.
Not the right size? Not exactly what you expected?
No problem. All purchased items can be returned within 14 days, at your own expense. This can be done to the following address (which you will also find on the invoice)
=> Pro4Paws, Olenseweg 77, 2440 Geel, Belgium
The amount of the purchased products will be refunded as soon as the products have arrived here (in good condition).
What do we expect you to include in the returned package?
The product, packaged and correctly closed with the Velcro fasteners so that the material is not damaged by loose hooks.
The delivery note so that we have your details correct.
What should you not send?
The Pro4Paws brochure (perhaps you can help someone else with it)
Any discount coupons
Invoice; the credit note will be sent to your email address
How is the payment made?
If the aid can be taken during the appointment, the payment will be made at that time, this can be done with Bancontact.
If it is a tool that has to be manufactured, a quotation is drawn up. As soon as you agree with this quote, an invoice will be sent for half of the amount. As soon as this invoice has been paid, the aid goes into production and/or the parts are ordered.
The final settlement is then made when the medical aid is delivered, this can be done with Bancontact.
How long does it take before we can schedule an appointment?
You can schedule an appointment via the website within a week.
Do you have an emergency? Be sure to contact me on +32 494 177 668. If you leave a message/voicemail, I will call you back as soon as possible.
How long does it take for a resource to be ready?
Depends on the type of tool:
- For confection, it can be measured, fitted and purchased during the first appointment
- Rent Wheelchair: if there is a correct model in stock, it can be measured, fitted and rented during the first appointment.
- Customized wheelchairs: delivery of parts takes about 4 to 5 weeks, after that an appointment is scheduled
- Tailor-made brace: first pass after one week, delivery after two weeks
If this schedule deviates (due to holidays, delivery of parts) this will be communicated during the first consultation.
What if you can no longer transport your dog?
A rental wheelchair can be measured by you, view the page of the rental wheelchairs.
A ready-made SOFT brace can also be measured by you using a tape measure.
The custom braces and wheelchairs cannot be measured by yourself, so please contact us on +32 494 177 668.
Can I order a second aid?
For prefab aids we have the sizes of your dog in our system, so you can easily order these by sending an email.
For custom tools, we always first make a plaster cast, this plaster cast is corrected and we keep these corrected plaster for one year. So if you order a second aid within the year, no new measurements need to be made. And you can just request a second one by mail.
We have measured the sizes for wheelchairs and we keep them in our system, so you can easily order an extra dog wheelchair by sending an email.
Why is a front-wheel dog cart always custom-made?
A front-wheel cart for dogs must always be custom-made due to the unique anatomy, biomechanics, and balance point of each dog. After all, dogs have different body shapes, lengths, and heights, which means that a universal solution for a front-wheel wheelchair is not possible.
A rear-wheel wheelchair will follow, and minor ‘errors’ will be compensated for by your dog. But a front-wheel cart must be precisely aligned. We take the dog's physique, movement, and balance point into account as much as possible.
Physique
Every dog has a unique physique. Even within the same breed, there are many variations. The variations in chest size, back length, leg length, and overall body size that we have to take into account are very large. A custom-made wheelchair ensures that support is provided in exactly the right place, which is essential for the dog's comfort and mobility.
Movement
Every dog's movement is different, which affects how the dog moves and how forces are distributed across the body. A custom-made wheelchair takes into account the specific way a dog moves, so that the wheelchair can support natural movements without causing additional strain on the joints and muscles.
Center of gravity
A dog's center of gravity plays a crucial role in the design of a front wheel cart. The center of balance varies depending on the dog's physique. A well-designed front wheel cart must be aligned in such a way that the center of balance is supported. Sniffing on the ground must remain possible as far as possible without the dog tipping over.